There are different kinds of tax in the U.S., and most are required to file a U.S. Federal Income Tax Return. Note that CIE advisors are unable to do tax advising. However, the information provided in this website addresses most questions and external resources are also listed. We also encourage you to visit the IRS website.
To help foreign nationals meet their filing obligations, ISSS proivides FREE access to Glacier Tax Prep (GTP), a tax preparation software. You do not need to pay anything for this service. GTP will determine which tax forms you need, and will complete them for you as you answer questions. You will still need to print and mail the forms. GTP is designed only for nonresident aliens for tax purposes. Most international students or scholars fall into this non-resident category. GTP also includes a comprehensive FAQ on many tax related issues.
For spring 2019, GTP access will begin in late February – early March 2019 to all foreign nationals. The email will ask you to first login to your Glacier account to update payroll information, then it will direct you to your free GTP account. If you have previously used GTP, it is important that you first login to your Glacier account and GTP account separately and ensure the email address you provide is the same in both accounts. This will allow you to jump from the Glacier account and connect to your previously existing GTP account.
Tax Resources for Foreign Nationals
Volunteer Income Tax Assistance (VITA) Program
Volunteer Income Tax Assistance (VITA) is a volunteer outreach program funded and managed by the IRS. It is available only to students or scholars with annual income under $54,000 or to people over age 60.
The university offers two locations of VITA assistance in Spring 2019. In order to assure you visit the correct VITA site, see the tax residency handouts below or use the GTP software sent out by CIE. No appointment is necessary. Please bring all tax forms with you for efficient use of the volunteer’s time.
Nonresident Alien VITA Site
International House, 1623 Melrose Avenue
February 27 – April 11, except Spring Break
Resident VITA Site
UT College of Law, 1505 W. Cumberland Avenue
February 12 – April 10, except Spring Break
Please visit the IRS website for other Knoxville locations where VITA is offered. Availability of times and dates vary from location to location.
International Revenue Service (IRS)
Internal Revenue Service local office:
710 Locust Street
Knoxville, TN, 37902.
This office is not able to answer questions concerning non-resident tax returns, but they do assist tax residents. They have IRS publications and forms, accept ITIN applications, and they can help with administrative questions, such as “Where is my refund?”
IRS National Office
Tax Forms and other information is available on the IRS website.
Toll-free information telephone helpline: 1-800-829-1040 (If you are a nonresident, ask for a nonresident specialist).
Recorded information: 1-800 829-4477 (See IRS Pub. 910 for a list of topics).
Unusual problems with past tax returns: 615-250-5000 (in Nashville, TN) or 877-777-4778 (toll free).
If you are outside the U.S., call 215-516-2000 and choose option “2″ (This is not a toll-free number).
Paid Tax Preparers
Foreign nationals with complicated situations (for example, someone who earned investment income such as stock dividends or capital gains) may want to consider paying a tax preparer to complete their tax return. Be sure to find out if the tax preparer has experience with tax non-residents. There is typically a fee charged (at least $100) to prepare a tax return.